Two-way SMS workflows · Reminders + confirmations + re-engagement

Text messages that actually run the workflow

SMS Buddy™ sends appointment reminders, confirmations, follow-ups, and re-engagement campaigns — with AI assistance for writing, timing, and routing replies. It works best when connected to your Outreach and Office Workflow tools so context stays in one brain.

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Best for

Service businesses, clinics, agencies, sales teams — anywhere “fast follow-up” matters.

What makes it different

Replies can route into workflows (booking, lead capture, escalation) instead of ending as “just texts.”

Core capabilities

Campaigns + reminders + re-engagement

Two-way

Text campaigns and sequences
Appointment reminders + confirmations
Re-engagement flows for past customers
AI-assisted writing and tone adaptation
Queue + delivery status tracking

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Tip: Pair SMS with Office Workflow Buddy for confirmations and no-show reduction.

How it works

SMS Buddy is designed around real-world outcomes: confirmations, attendance, follow-up, and reactivation. You can send immediately or schedule — and track delivery in a queue.

1) Write once (AI helps)

Draft the message, then AI can tighten tone and clarity.

2) Choose who receives it

Send to customers/leads tied to your Mench workflows.

3) Send now or schedule

Queue the message and track status (pending/processing/success/failed).

4) Route replies

Replies can trigger workflows: booking, escalation, or re-engagement.

Features teams rely on

SMS Buddy supports the full lifecycle: reminders → confirmations → follow-ups → reactivation.

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Reminders & confirmations

Reduce no-shows and missed appointments with simple flows.

Re-engagement campaigns

Bring past customers back with timed offers and follow-ups.

Two-way routing

Handle replies intelligently and route to the right workflow.

AI writing assistance

Generate variations, shorten messages, and adapt tone per audience.

Scheduling + queue

Send now or later and monitor results like an operations dashboard.

Works with Mench context

Messages improve as Mench learns your business and outcomes.

Popular use cases

SMS is powerful because it’s immediate. These are the most common workflows teams run first.

Appointment reminders

“Reply YES to confirm, NO to reschedule.”

Lead follow-up

Instant text after a form fill or ad interaction.

No-show recovery

Auto follow-up when someone misses a booking.

Win-back campaigns

Re-engage past customers with offers and timing.

Get started

Create a free Mench account first, then enable SMS Buddy when you’re ready to use it.

1) Open account

No credit card required to create your account.

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2) Enable and run workflows

Start with reminders and re-engagement — then expand.

Get onboarding

Want the full “follow-up stack”?

Pair SMS Buddy with Outreach Buddy and Office Workflow Buddy for end-to-end follow-up, scheduling, and analytics.

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